We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ayeshawaqasji@gmail.com. Please note that returns will need to be sent to the following address: [JADDAH NIHARI AL-HASAN CHOWK URDU BAZAR KARACHI] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ayeshawaqasji@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ayeshawaqasji@gmail.com.

Refund & Return Policy

Thank you for shopping at [Luxerio]. We want you to be satisfied with your purchase. If you're not completely happy, we're here to help.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return:

• The item must be unused, unworn, and in the same condition that you received it.
• The item must be in its original packaging with all tags attached (if applicable).
• Proof of purchase or your order number is required.

Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Digital products or downloadable items
• Personalized or custom-made products
• Clearance or final sale items
• Items marked as non-returnable

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order. Include your order number and clear photos of the item so we can resolve the issue as quickly as possible.

Refunds

Once we receive and inspect your returned item, we'll notify you of the status of your refund.

If approved:

• Your refund will be issued to your original payment method.
• Refunds typically appear within 5–10 business days, depending on your bank or payment provider.

Original shipping charges are non-refundable, unless the return is due to our error or a defective product.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective, damaged, or we sent the wrong item.
• We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us before sending your item back.

Order Cancellations

Orders may be canceled within 24 hours of placing the order, provided they have not already been processed or shipped.

Contact Us

If you have any questions about our Refund & Return Policy or would like to request a return, please contact us:

• Email: [ayeshawaqasji@gmail.com]
• Store Name: [Luxerio]
• Website: [luxerio-63.myshopify.com]